Frequently Asked Questions

What is a Segway ? How does it work?
The Segway Human Transporter is the first of its kind - a self-balancing, personal transportation device designed to go anywhere people do. Easy to use and operate, the two-wheeled Segway sports high-tech gyroscopes that monitor your balance 100 times a second and automatically respond to your body's movements. To move forward, the rider simply leans forward. To stop or move backwards, the rider leans back slightly. The rider glides smoothly as the Segway senses where you want to go. We use Lean Steer i2 Segways on our Healdsburg tours.

How do I learn to ride a Segway?
All first time customers are required to take an on board training session to ensure a safe and enjoyable experience. Training time is part of the overall tour time. During the busy summer season training time may be slightly longer. Riders are trained on safe Segway operation, emergency stops, safety cone course and our "Share the Road" policy. Training includes a short safety video. All riders are required to wear a helmet.

Can I test drive a Segway for 5 minutes ?
We do not offer test drives. Take a tour it is fun!

Who can ride a Segway ? Are Segways safe for children or people with disabilities? What about pregnant women ?

Riding a Segway is similar to riding a bike—it's intuitive but nobody is born knowing how to operate it. That's why we offer 20-30 minutes of training so you can get familiar with the device. A Segway is not an ideal mode of touring for people with some mobility issues. All guests must be able to easily and quickly step on and off the Segway without any assistance, which requires physical abilities similar to climbing and descending stairs without assistance or use of a handrail.

Segway riding is not recommended for pregnant women. Unfortunately, pregnant women will not be permitted to participate.

Safety is very important to us: All guests must be age 12 or older and weight at least 100 lbs. (45 kilos). If you book a tour and any of your guests do not meet the minimum age / weight criteria they will not be allowed on the tour and you will not be given a refund.

We will practice on the Segways until everyone feels comfortable and ready to tour Healdsburg!

Riders must:
• Be age 12 and up and weigh at least 100 lbs (46 kilos). For guest safety minimum age and weight requirements are strictly enforced.
• Children under 18 must be accompanied by an adult or guardian.
• Be able to easily and quickly step on and off the Segway without assistance, which requires physical abilities similar to climbing and descending stairs without any assistance or use of a handrail.
• Be able to stand on the Segway for a period of 1 hour.
• Weigh at least 100 pounds (46 kilos).
• Wear the helmet that is provided with the tour.
• Sign a liability waiver.
• Complete the Segway rider training and test ride
• Respect road signs, pedestrians, bikes and cars for a safe enjoyable ride.